Legal
Refund Policy
Effective September 25, 2026, Last updated September 25, 2026
This Refund Policy explains when customers may request refunds for Ascendant Proxies Services. It is part of our Terms of Service.
1. Digital Services
Ascendant provides digitally delivered proxy Services. Because proxy bandwidth and access are digitally delivered and may be consumed immediately after purchase, used bandwidth and consumed Services are generally non-refundable.
2. Unused Services
Customers may request a refund for unused Services within 7 days of purchase. Refund eligibility is determined based on whether the purchased Services have been used, the amount of bandwidth consumed, the reason for the request, whether the account has violated our Terms of Service or Acceptable Use Policy, and other relevant circumstances.
3. Service Problems
If purchased proxy Services are materially unavailable or defective, contact support@ascendantproxies.com or open a support ticket in our Discord server. We may, at our discretion, provide replacement proxy access, account credit, additional bandwidth, a partial refund, or a full refund where appropriate. Customers should contact support before filing a payment dispute so we have an opportunity to investigate and resolve the issue.
4. Fraud, Abuse, or Policy Violations
Refunds may be denied where an account has been suspended or terminated because of fraud, payment abuse, chargeback abuse, violation of the Acceptable Use Policy, illegal activity, unauthorized account access, unauthorized sharing of proxy credentials, or other material violations of our Terms of Service. This does not limit any rights that cannot legally be waived.
5. Duplicate Charges
If you believe you were charged more than once for the same purchase, contact support with the relevant transaction information. Verified duplicate charges will be reviewed for refund.
6. Cancellations
All purchases are one-time payments. There are no subscriptions or recurring charges, so there is nothing to cancel. Refunds for unused bandwidth are handled as described above.
7. Chargebacks
Customers should contact Ascendant support before initiating a chargeback when reasonably possible. Fraudulent or abusive chargebacks may result in account suspension or termination. Nothing in this section prevents a customer from exercising rights provided by applicable law or their payment provider.
8. Refund Processing
Approved refunds are returned through Stripe to the original payment method. The time required for a refund to appear depends on the payment processor and financial institution, and is typically 5 to 10 business days after approval.
9. How to Request a Refund
Refund requests may be submitted by emailing support@ascendantproxies.com or by opening a support ticket in our Discord server. Please include your Discord username, the email address you used at checkout, your Stripe receipt number or the date and amount of the purchase, the pool and amount of data purchased, and the reason for the request.